- Place of shipment and delivery time
Shipping country: All orders are dispatched from the warehouse in Moldova (International Logistics Code: MD).
Processing time: It takes 15 to 30 working days to complete quality inspection and packaging after placing an order (the processing time may be extended for customized products).
International transportation: Delivered via DHL/UPS or local postal services. The specific carrier is automatically optimized based on the destination. - Delivery range and cost
Coverage area: Global delivery is supported (except for some war-torn or remote areas).
Freight calculation: The settlement page automatically displays the charges (based on weight, destination and estimated customs duties). - Logistics tracking and delay
After shipment, please send the bill of lading number with the tracking link by email to the order email address.
If no shipping notice is received within 30 days, please email ommfier@xsatablec.com with order number for inquiry. - Tariffs and Customs Clearance
The buyer is required to bear the import taxes and fees (which may be exempted within the duty-free limit in some countries).
Non-eu customers are advised to check the local customs policies in advance. - Return and Exchange Policy
Transportation damage: Please take photos and contact us within 48 hours after signing for the package. We offer free replacement or refund.